Study Answers Question: Why are Dissatisfied Customers Dissatisfied?

Study Answers Question: Why are Dissatisfied Customers Dissatisfied?

Anyone who has owned a business in Jacksonville, FL for any length of time, has had at least one unhappy customer. For many businesses, knowing why that customer is not satisfied is important. While there are many ways to try to get information from those customers, actually getting an answer can be difficult. A recent survey has asked consumers what causes them to be dissatisfied with a company, and the answers they gave may surprise some business owners. The number one answer to the question of what made a customer unhappy is that the company did not put their (the customer) needs above the business' own goals and need to make a sale, no matter what. Here is the first part of this story:

“JACKSONVILLE, Fla., Feb. 21, 2017 /PRNewswire/ -- MarketingSherpa asked 2,400 U.S. consumers about a specific company they were satisfied or unsatisfied with. In a follow-up question, consumers were asked, "Thinking about the marketing of [the chosen company] which of the following is true about your experience?" The top response about companies' marketing from satisfied customers is: "I consistently have good experiences with it" (56 percent).”

At About Floors n' More in Jacksonville, it has always been our policy to treat all of our customers as best we can. Our staff is made up of humans, and we know what it is like to be treated poorly when we shop for things ourselves. In today's world, it seems as if we are all constantly faced with electronic this and electronic that, and the human experience is often overlooked, or ignored altogether. When you shop with us for your new carpet, hardwood, laminate, etc, we treat you like family.

Over the years, we have been able to earn a great reputation in our community for providing great customer service, and the best in flooring products. Whether you are looking for one room of new carpet, or a whole house of new carpet, we work hard to make sure that we show you the flooring systems that you want, answer all of your questions truthfully, and explain anything else, such as installation services, fully. We believe that this is the way to conduct our business.

If you are looking for new carpet, or any other type of flooring system, we invite you to come see us at About Floors n' More today, where we promise we will treat you with friendliness and respect.