About Floors n’ More in Jacksonvillehas been named the Floorscapes Retailer of the Year for the Florida Region by Mohawk. Owners RichardScherzer and Rick Costner received the award Saturday December 1st in Orlando during Mohawk’s retailer gala.
“Most retailers talk about customer service, but we are not satisfied unless our customers are so happy with us that they want to tell someone else about their experience. We make every decision based on how our customers will feel with the outcome. We want them to feel they are part of our family,” Scherzer said.
Mohawk uses various criteria to identify its regional retailers of the year, including increased business, excellence in promoting the store, as well as ongoing commitment to training, store standards, brand building, merchandising, installation ideas and community involvement.
“About Floors n’ More” sets the quality standard for a retail flooring business,” Dave Duncan, director of retail marketing for Mohawk said. “Their associates are experts in all aspects of flooring, including product, style, design and installation. We are so proud of their outstanding accomplishments and much deserved success. About Floors n’ More is an asset to theJacksonvillecommunity.”
“We work hard to make sure every customer that walks through our doors feels valued, Costner says. This includes every aspect of the buying and installation process, from the friendly layout of our store to our lifetime installation guarantee, our customers feel they have added value. So much so, that they want to tell all their friends about us.”
About Floors n’ More has won several awards over the last few years. In 2006 they received the same award from Mohawk. In 2010, Costner was named Jacksonville Chamber of Commerce, Arlington Council Small Business Leader of the Year. They have a rating of Outstanding on Angie’s List.
About Floors n’ More has a 6000 foot showroom and is a full service retailer offering hardwood, tile, carpet, vinyl, rugs and other home products that is located at 14054 Beach Boulevard in Jacksonville.